Privacy Policy for Vix AI

Vix AI (“Vix AI,” “we,” “us,” or “our”) provides an iOS application that enables users to generate infographics from user-provided inputs such as CSV files, PDFs, images, topic searches, and text (the “App”). The App includes in app purchases and a weekly recurring credit system.

This Privacy Policy explains how we collect, use, share, and protect information when you use the App, and the choices you have. If you do not agree with this Privacy Policy, please do not use the App.

1. Contact and operator details

Operator: Vix AI
Contact email: support@hiretech.agency
Support email: support@hiretech.agency

If you are using the App from the European Economic Area (EEA), the United Kingdom, or a jurisdiction with similar privacy concepts, Vix AI is the “controller” for personal data processed under this Privacy Policy.

2. Key points

• You sign in using Google or Apple.
• You may upload or provide CSV, PDF, images, and text or enter a topic search to generate infographics.
• To provide generation features, we share necessary data with Google and Fal AI (our service providers and technology partners).
• We use app analytics and include advertising measurement integrations. The App requests your tracking permission through Apple’s AppTrackingTransparency prompt.
• Apple processes payments for in app purchases. We receive purchase validation information to operate credits.

3. Information we collect

3.1 Information you provide

A. Account and authentication data (Google Sign In and Apple Sign In)

When you sign in, we receive information from Google or Apple and associate it with your Vix AI account. Depending on the provider and your settings, this may include:

• Name (for example, display name)
• Email address
• A unique account identifier provided by Google or Apple
• Profile image URL (if available)
• Authentication tokens or session identifiers required to keep you signed in

Apple Sign In note: If you choose “Hide My Email,” Apple provides a relay email address. We use it to associate your account and communicate if needed.

B. User Content (files, text, and prompts you submit)

To generate infographics, you may provide:

• CSV files (which can include tables and structured values)
• PDF documents (which may contain text, tables, and images)
• Images
• Text input (notes, prompts, descriptions)
• Topic searches (keywords and topics you want converted into infographic outputs)

Your inputs and generated outputs together are called “User Content” in this Privacy Policy.

C. Support communications

If you contact support, we may collect your contact information and the contents of your messages, including any attachments you voluntarily send.

3.2 Information collected automatically

A. App usage and diagnostics

• App interaction events (for example, feature usage and clicks)
• Crash reports and error logs
• Performance data (for example, response times)

B. Device and technical information

• Device model and iOS version
• App version, language, and time zone
• Network and connection information
• IP address (generally for security, troubleshooting, and abuse prevention)

We do not collect precise location data (such as GPS) unless you explicitly enable a feature that requires it. Vix AI does not require location permissions for core functionality.

3.3 Payment and subscription information (Apple In App Purchases)

If you purchase subscriptions or credits through Apple:

• Apple processes your payment. We do not receive your payment card details.
• We receive purchase and subscription status information and receipt validation data needed to confirm entitlement and to apply weekly credits.

4. How we use information

We use the information described above to:

4.1 Provide the App’s core features

• Authenticate you and maintain your account
• Process your inputs to generate infographics
• Create and deliver generated outputs in the App

4.2 Operate credits, subscriptions, and entitlements

• Validate purchases and subscription status
• Apply weekly recurring credit renewals based on your plan rules
• Prevent fraudulent activity and enforce usage limits

4.3 Maintain reliability, security, and quality

• Monitor performance and fix bugs
• Diagnose crashes and errors
• Protect the App and our systems against abuse, unauthorized access, and malicious activity

4.4 Communicate with you

• Respond to support requests and service related communications
• Send important notices about App functionality, security, and policy updates

5. How we share information

We do not sell personal information. We share information only as described below.

5.1 Service providers and technology partners

A. Google (authentication and related services)

We use Google services to support sign in and may also use Google APIs for certain processing functions (depending on the feature). Data shared may include:

• Authentication and account identifiers needed for sign in
• Technical request data to operate the service
• User Content if you use features that rely on Google APIs for processing

B. Fal AI (generation services)

We use Fal AI’s APIs to process certain inputs and generate content used in infographic creation. To provide these features, we may transmit:

• User Content needed to fulfill your request (for example, text prompts, extracted text from PDFs, images, or structured CSV data)
• Technical metadata required for the API call (for example, request IDs and timing)

These providers act as our processors or service providers for these functions and are permitted to process data only to provide services to us, under applicable contractual and security controls.

5.2 Apple (payments and subscriptions)

Apple processes payments and subscription renewals. We may share limited information with Apple as necessary for purchase validation, refunds, chargebacks, or dispute handling. We also receive receipt data and entitlement signals from Apple.

We use RevenueCat to manage purchase validation, subscription status, and entitlements. RevenueCat receives the account identifier used in the App and purchase information needed to associate your purchases with your account.

5.3 Legal and safety disclosures

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, or legal process
• Protect the rights, safety, and security of users, Vix AI, and the public
• Investigate and prevent fraud, abuse, and security incidents

5.4 Business transfers

If Vix AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

6. User Content and AI processing

6.1 What happens to your content

When you upload or submit User Content, we process it to generate infographics. This may include:

• Parsing CSV data into charts and summaries
• Extracting text and structure from PDFs
• Analyzing images you provide
• Transforming your text and topic searches into structured infographic elements

6.2 Important note about sensitive data

Vix AI is not designed for processing sensitive personal data. You should not upload:

• Government identifiers, financial account numbers, or payment card data
• Health, biometric, or highly sensitive personal information
• Content about minors

If you upload such data, you do so at your own discretion and risk.

6.3 Generated outputs

Generated infographics are produced based on your inputs. You are responsible for verifying accuracy and compliance before using outputs for business, legal, medical, or other high stakes purposes.

7. Data retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including:

• Account data: retained while your account remains active.
• User Content and outputs: retained for as long as needed to provide the App features you use, such as generation, access to recent history, re download, and troubleshooting. If the App provides deletion controls, you can delete content from within the App.
• Logs and diagnostics: retained for a limited period for security, debugging, and reliability.

If you request deletion of your account, we will delete or de identify personal data subject to legal, accounting, security, and fraud prevention obligations.

8. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data, including:

• Encryption in transit (for example, TLS)
• Access controls and least privilege practices
• Monitoring and logging to detect abuse and security incidents

No security measure is perfect. You are responsible for keeping your account credentials secure and using up to date device security settings.

9. Your rights and choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Receive a portable copy of certain data
• Withdraw consent where processing is based on consent

9.1 How to exercise rights

Contact us at support@hiretech.agency with your request. We may need to verify your identity (for example, by confirming you can access the account associated with the request).

10. Analytics and tracking

Vix AI uses Firebase Analytics to measure app activity, including onboarding, sign in, infographic generation, saving, sharing, and purchase events. Events may include account or device identifiers, input type, purchase value and currency, and technical diagnostics.

The App also includes Meta App Events. When this integration is configured, app activity and purchase events may be shared with Meta for advertising measurement. The App requests tracking permission during onboarding. You can change this permission in iOS Settings under Privacy & Security, then Tracking. Your choice does not change the creation features available to you.

This website currently loads no advertising pixels or analytics SDKs. App Store button clicks create an event in the current page for future measurement integration; this event is not sent to an analytics provider by the website. Our hosting provider may process technical request information needed to deliver and secure the website.

11. Children’s privacy

The App is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@hiretech.agency and we will take steps to delete it.

12. International data transfers

Your data may be processed in countries other than where you live, including countries where Google or Fal AI operate. Where required by law, we rely on appropriate safeguards for cross border transfers (for example, contractual protections and other lawful mechanisms).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above. If changes are material, we will provide additional notice within the App or by other appropriate means.

14. How to contact us

If you have questions about this Privacy Policy or privacy practices, contact:

Email: support@hiretech.agency
Support: support@hiretech.agency