Frequently asked questions

Vix AI is an iOS app that turns your content (text, PDFs, images, CSV/data, or a topic) into a shareable infographic image using AI.

Creators, marketers, educators, students, and professionals—anyone who wants clean visual explanations without designing from scratch.

Yes. You sign in with Apple or Google to use the generation features and manage credits/subscription status.

Not like a layer-based editor. Vix AI generates a final image; you can refine it by asking the AI for specific changes.

You can generate from text, PDFs, images, CSV/data, or a topic search.

Yes. You can pick styles/templates to influence the look and structure of the output. Available options may vary by version.

Choose one of seven aspect ratios before generating, including portrait, square, and landscape formats.

No. Generation requires a network connection.

Yes. You can save to Photos and share using the iOS Share Sheet.

In the Library. You can open past results, share them, save them again, or delete them.

Yes—use the edit/refine option (if available) and describe what you want changed.

Credits help manage AI usage. Each generation consumes credits based on what you create.

A standard infographic costs 15 credits, a template-based infographic costs 20, and an AI edit costs 15. New accounts receive 15 welcome credits, and their first template creation also costs 15. The app shows the cost before you start.

Subscription credits reset with each weekly renewal and do not roll over. Credits from one-time packs do not expire. The app uses subscription credits first.

Confirm you’re signed in to the same account, try “Restore Purchases” (if available), and relaunch the app. If it still doesn’t update, contact support with your App Store purchase details.

The app uses Firebase Analytics to measure app activity and includes Meta App Events for advertising measurement when configured. The app requests Apple's tracking permission during onboarding. You can change your tracking permission in iOS Settings. See the Privacy Policy for details.

The content you provide (text/CSV/PDF/images/topic prompts) is processed to create your infographic. Avoid submitting sensitive personal data.

See our Privacy Policy and Terms of Use pages for the full details.

Yes. Open Settings in the app and choose Delete Account. Follow the confirmation steps to delete your account and associated records. Cancel any active subscription separately in your Apple ID subscription settings.

Your credit balance is below the required cost for the action. Open the credits/subscription screen to get more credits.

Check your internet connection, try again with a smaller input (especially large PDFs), and make sure the app is updated. If it continues, contact support with details.

Email support@hiretech.agency or use Contact Support in the app's Settings.